Ep. 19 - The Costly Mistakes We Had to Own

Mistakes in commercial pool construction and service get expensive fast. In this episode, Phil Collins and Robert Morgan look at what went wrong during Sunbelt Pools' summer and what those failures are changing.

Instead of hiding the problems, they break down the lessons behind service issues, project mistakes, customer communication, preparation, and leadership.

What you will learn:

• Why better preparation matters before a service technician arrives
• How Sunbelt is improving communication, inventory, and field response
• Why construction mistakes must become lessons, not repeated expenses

Listen to the full episode to see what Sunbelt learned and what they're changing.